Judy Pugh, Author at The Premier Mystery Shopping Company The Premier Mystery Shopping Company

Coaching Your Employees Using Your Mystery Shopping Results

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Coaching Your Employees Using Your Mystery Shopping Results

Posted by Judy Pugh

June 7, 2019

How Call Center Mystery Shopping Can Solve 5 Common Problems

Posted by Judy Pugh

June 1, 2019

Business Blog, Mystery Shopping

Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?

Posted by Judy Pugh

May 23, 2019

Business Blog, Restaurants Bars Clubs

7 Things Mystery Shopping Can Tell You About Your Competition

Posted by Judy Pugh

May 18, 2019

Attract (and Keep) Tenants Using Property Management Mystery Shopping

Posted by Judy Pugh

May 11, 2019

Business Blog, Real Estate

Are You Meeting Your Hotel Customer Experience Expectations?

Posted by Judy Pugh

April 27, 2019

Business Blog, Hospitality Hotels Resorts Inns

How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses

Posted by Judy Pugh

April 19, 2019

Business, Business Blog, Retail

7 Benefits of Retail Video Mystery Shopping

Posted by Judy Pugh

April 13, 2019

Business Blog, Mystery Shopping, Retail

Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?

Posted by Judy Pugh

April 6, 2019

Business Blog, Hospitality Hotels Resorts Inns, Mystery Shopping, Restaurants Bars Clubs

How to Handle Common C-Store Customer Service Problems

Posted by Judy Pugh

March 30, 2019

Business Blog, Retail

Mystery Shopping is Complete…Time to Start Coaching

Posted by Judy Pugh

March 22, 2019

Business Blog, Mystery Shopping

How Brick and Mortar Stores Can Thrive

Posted by Judy Pugh

March 15, 2019

Mystery Shopping, Retail

Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!

Posted by Judy Pugh

March 8, 2019

Business Blog, Retail

The Art of Upselling Goes High-Tech

Posted by Judy Pugh

March 1, 2019

Business Blog, Retail

Customer Experience, Customer Service, Customer Care: What’s the Difference?

Posted by Judy Pugh

February 24, 2019

Customer Centricity: The 7 Pillars Your Business Needs

Posted by Judy Pugh

February 18, 2019

Crafting a Great Customer Experience Strategy in 7 Simple Steps

Posted by Judy Pugh

February 10, 2019

The Key To Customer Service Success

Posted by Judy Pugh

January 28, 2019

Mystery Shopping

Add a Little Mystery to Your Business

Posted by Judy Pugh

January 21, 2019

Mystery Shopping

Customer Experience Optimization: Challenges and Best Practices

Posted by Judy Pugh

January 8, 2019

Mystery Shopping

Customer Experience Predictions For 2019

Posted by Judy Pugh

December 28, 2018

Mystery Shopping

6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks

Posted by Judy Pugh

December 18, 2018

Business Blog, Mystery Shopping

Brand Now Plays A Major Role In Customer Experience

Posted by Judy Pugh

December 11, 2018

Mystery Shopping

How to Enhance Your Customer Experience Through Employee Engagement

Posted by Judy Pugh

November 29, 2018

Business Blog, Mystery Shopping

The Secret to Retail Success: It’s Now All About The Customer Experience

Posted by Judy Pugh

November 8, 2018

Business Blog, Mystery Shopping

Customer Experience: Verizon Connect Sees Value In Investment

Posted by Judy Pugh

November 2, 2018

Business Blog, Mystery Shopping

Risky Business? How One Major Retail CEO Is Improving The Customer Experience

Posted by Judy Pugh

October 25, 2018

Business Blog, Retail

How Much Are You Losing Each Year To A Bad Customer Experience?

Posted by Judy Pugh

October 15, 2018

7 Reasons Why Your Retail Displays Aren’t Working

Posted by Judy Pugh

October 8, 2018

4 Ways Mystery Shoppers Can Improve Your In-Store Customer Experience

Posted by Judy Pugh

September 24, 2018

Mystery Shopper

Hotel Video Mystery Shopping – Improved Insights

Posted by Judy Pugh

August 6, 2018

Business Blog, Hospitality Hotels Resorts Inns

How Video Mystery Shopping Can Improve Automotive Sales

Posted by Judy Pugh

July 10, 2018

How Companies Are Cutting Training Time By Using GameFilm®

Posted by Judy Pugh

July 3, 2018

Defining Excellent Customer Service In Your Restaurant

Posted by Judy Pugh

June 26, 2018

Mystery Shopping Scams – How To Protect Yourself

Posted by Judy Pugh

June 17, 2018

Customer Retention Strategies For Restaurants

Posted by Judy Pugh

May 19, 2018

Restaurants Bars Clubs

5 Things Mystery Shopping Tells You That Online Reviews Can’t

Posted by Judy Pugh

May 7, 2018

Restaurants Bars Clubs

How Mystery Shopping Improves Customer Loyalty

Posted by Judy Pugh

April 30, 2018

By The Numbers: What Consumers Say About Customer Experience

Posted by Judy Pugh

April 24, 2018

Using Mystery Shopping To Coach And Train

Posted by Judy Pugh

April 17, 2018

Business Blog, Mystery Shopping

3 Ways Mystery Shopping Can Increase Average Ticket Amount

Posted by Judy Pugh

April 10, 2018

Before The Sales Floor: Monitoring Phone Calls And Web Leads

Posted by Judy Pugh

April 3, 2018

Automotive Dealerships Repair Shops

Top 4 Types of Mystery Shopping

Posted by Judy Pugh

March 23, 2018

Mystery Shopping

The Necessity of FOH and BOH Audits

Posted by Judy Pugh

March 7, 2018

Online Mystery Shopping 101

Posted by Judy Pugh

February 12, 2018

Effective Automotive Sales Meetings Driven by Mystery Shopping

Posted by Judy Pugh

February 1, 2018

Lifetime Value of Restaurant Customers and Understanding the “Why”

Posted by Judy Pugh

January 22, 2018

Restaurants Bars Clubs

Driving Retail Sales with Video Mystery Shopping

Posted by Judy Pugh

January 10, 2018

Improve After-Sales Service with Mystery Shopping

Posted by Judy Pugh

December 29, 2017

Automotive Dealerships Repair Shops, Business Blog

Coaching Easily During Shift Change

Posted by Judy Pugh

December 18, 2017

Business Blog, Miscellaneous

3 Ways Mystery Shopping Can Help Improve Tips for Restaurant Servers

Posted by Judy Pugh

December 6, 2017

How Mystery Shopping Can Improve Employee Retention

Posted by Judy Pugh

November 28, 2017

Business Blog, Restaurants Bars Clubs

6 Reasons Why Companies Choose Video Mystery Shopping

Posted by Judy Pugh

October 16, 2017

Business Blog, Miscellaneous

Beyond the Numbers with Video Mystery Shopping

Posted by Judy Pugh

October 9, 2017

Business Blog, Miscellaneous

Inaccurate Recall vs. Playback

Posted by Judy Pugh

October 2, 2017

Business Blog, Miscellaneous

Turning Video Data Into Insight- 4 Easy Steps

Posted by Judy Pugh

September 15, 2017

Business Blog, Miscellaneous

Eyewitness Inaccuracy in Research

Posted by Judy Pugh

September 12, 2017

Business Blog, Miscellaneous

The Value in Video Mystery Shopping

Posted by Judy Pugh

September 1, 2017

Business Blog, Miscellaneous

5 Ways to Happier, More Loyal Customers

Posted by Judy Pugh

August 24, 2017

Business Blog, Miscellaneous

5 Ways a Customer Feedback Survey Could Really Help Your Business

Posted by Judy Pugh

August 11, 2017

Business Blog, Miscellaneous

Top 3 Ways To Get Customers To Return After You’ve Made A Mistake

Posted by Judy Pugh

August 3, 2017

Business Blog, Miscellaneous

3 Steps to Get a 4.7 Guest Satisfaction Rating

Posted by Judy Pugh

July 31, 2017

Business Blog, Miscellaneous

3 Things That Will Make Your Customers Comfortable

Posted by Judy Pugh

July 24, 2017

Business Blog, Miscellaneous

4 Mistakes Businesses Make On Scorecard Creation

Posted by Judy Pugh

July 18, 2017

Business Blog, Miscellaneous

Do You Need Better Quality Mystery Shoppers?

Posted by Judy Pugh

July 6, 2017

Business Blog, Miscellaneous

Does Your Mystery Shopping Program Treat All Your Locations The Same?

Posted by Judy Pugh

July 3, 2017

Business Blog, Miscellaneous

How to Increase Same Store Sales Year Over Year

Posted by Judy Pugh

June 22, 2017

Mystery Shopping And Your Restaurant

Posted by Judy Pugh

June 15, 2017

Business Blog, Restaurants Bars Clubs

3 Ways to Increase Selling Behaviors

Posted by Judy Pugh

June 8, 2017

Business Blog, Miscellaneous

Want To Be Named America’s Favorite Restaurant?

Posted by Judy Pugh

June 1, 2017

Business Blog, Restaurants Bars Clubs

4 Ways To Increase Average Ticket Sales

Posted by Judy Pugh

May 15, 2017

Business Blog, Miscellaneous

Once Upon A Shop: Mystery Shopping Back in the Day

Posted by Judy Pugh

April 14, 2017

The Importance of Coaching

Posted by Judy Pugh

March 31, 2017

Business Blog, Miscellaneous

B2B Mystery Shopping Strategies

Posted by Judy Pugh

March 24, 2017

Business Blog, Miscellaneous

Objective vs. Subjective: The Proper Voice for Shopper Reports

Posted by Judy Pugh

March 10, 2017

Mystery Shopper, Shoppers Blog

Announcing InstaShops

Posted by Judy Pugh

February 23, 2017

Mystery Shopper, Shoppers Blog

One of Those Days – Overcoming Mystery Shopping Nightmares

Posted by Judy Pugh

February 10, 2017

Mystery Shopper, Shoppers Blog

Customer Retention & Loyalty Tips & Benefits

Posted by Judy Pugh

January 26, 2017

Business Blog, Miscellaneous

Dressing The Part – The Importance Of Dress As A Mystery Shopper

Posted by Judy Pugh

January 12, 2017

Mystery Shopper, Shoppers Blog

Hotel Customer Service Differentiators

Posted by Judy Pugh

December 29, 2016

Business Blog, Hospitality Hotels Resorts Inns

Shop Reports – From Inception to Client Review

Posted by Judy Pugh

December 16, 2016

Mystery Shopper, Shoppers Blog

Why Mystery Shopping Isn’t Just for Big Businesses or Franchises

Posted by Judy Pugh

December 8, 2016

Manufacturer Mystery Shopping in the Electronics World

Posted by Judy Pugh

November 24, 2016

The Big Ways that Mystery Shopping Can Benefit Your Business

Posted by Judy Pugh

November 10, 2016

Shop Report Rules & Restrictions Explained

Posted by Judy Pugh

October 27, 2016

Mystery Shopper, Shoppers Blog

Why Use Mystery Shopping for Your Industry

Posted by Judy Pugh

October 13, 2016

A Fantastic Voyage – The Traveling Mystery Shopper

Posted by Judy Pugh

September 29, 2016

Mystery Shopper, Shoppers Blog

Signs That Your Business Can Benefit From Mystery Shopping Services

Posted by Judy Pugh

September 15, 2016

Potential Shoppers Avoid Mystery Shopping Scams

Posted by Judy Pugh

September 1, 2016

Mystery Shopper, Shoppers Blog

New Developments in Mystery Shopping Solutions

Posted by Judy Pugh

August 18, 2016

Grammar Growls: How to Write a Good Mystery Shop Report

Posted by Judy Pugh

August 4, 2016

Mystery Shopper, Shoppers Blog

5 Tips to Drive Restaurant Loyalty

Posted by Judy Pugh

July 21, 2016

Business Blog, Restaurants Bars Clubs

Property Management Mystery Shopper Tips

Posted by Judy Pugh

July 5, 2016

Mystery Shopper, Shoppers Blog

RBG Differentiator: Mystery Shopping Scorecard Design

Posted by Judy Pugh

June 22, 2016

Business Blog, Miscellaneous

Mystery Shopping: Extra Income for Seniors

Posted by Judy Pugh

June 8, 2016

5 Shopping Trends That Are Here to Stay

Posted by Judy Pugh

June 1, 2016

Mystery Shopper, Shoppers Blog

Healthcare Mystery Shopping

Posted by Judy Pugh

May 25, 2016

Business Blog, Miscellaneous

6 Things to Avoid When Greeting a Customer

Posted by Judy Pugh

May 18, 2016

Business Blog, Miscellaneous

Getting Info on Contenders: Competitive Mystery Shopping Tips

Posted by Judy Pugh

February 10, 2016

Mystery Shopper, Shoppers Blog

4 Things to Always Know About Your Competitors

Posted by Judy Pugh

February 8, 2016

Business Blog, Miscellaneous

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

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Posted by Angelica

March 25, 2020

3 Steps to Improve Customer Experience in Hospitality

Posted by Angelica

March 3, 2020

Watch Out Customer Experience – GameFilm® For Business Wins for Innovation

Posted by alex

October 2, 2019

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