Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

4 Ways to Keep Up A Good Customer Experience


3 Steps to Improve Customer Experience in Hospitality


Watch Out Customer Experience – GameFilm® For Business Wins for Innovation


Bank Mystery Shopping— Redesign Retail Banking


Airline Mystery Shopping Boost Customer Experience


The Importance of Customer Experience


Improve Your Customer Experience with Convenience Store Mystery Shopping


Thrive With QSR Mystery Shopping


Coaching Your Employees Using Your Mystery Shopping Results


How Call Center Mystery Shopping Can Solve 5 Common Problems


Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?


7 Things Mystery Shopping Can Tell You About Your Competition


Attract (and Keep) Tenants Using Property Management Mystery Shopping


5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t


Are You Meeting Your Hotel Customer Experience Expectations?


How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses


7 Benefits of Retail Video Mystery Shopping


Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?


How to Handle Common C-Store Customer Service Problems


Mystery Shopping is Complete…Time to Start Coaching


How Brick and Mortar Stores Can Thrive


Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!


The Art of Upselling Goes High-Tech


Customer Experience, Customer Service, Customer Care: What’s the Difference?


Customer Centricity: The 7 Pillars Your Business Needs


Crafting a Great Customer Experience Strategy in 7 Simple Steps


The Key To Customer Service Success


Add a Little Mystery to Your Business


Customer Experience Optimization: Challenges and Best Practices


Customer Experience Predictions For 2019


6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks


Brand Now Plays A Major Role In Customer Experience


How to Enhance Your Customer Experience Through Employee Engagement


Improve the Customer Journey To Boost Your Bottom Line


The Secret to Retail Success: It’s Now All About The Customer Experience


Customer Experience: Verizon Connect Sees Value In Investment


Risky Business? How One Major Retail CEO Is Improving The Customer Experience


How Much Are You Losing Each Year To A Bad Customer Experience?


7 Reasons Why Your Retail Displays Aren’t Working


Hotel Video Mystery Shopping – Improved Insights


How Video Mystery Shopping Can Improve Automotive Sales


How Companies Are Cutting Training Time By Using GameFilm®


Defining Excellent Customer Service In Your Restaurant


Customer Retention Strategies For Restaurants


Why Use Restaurant Mystery Shoppers


5 Things Mystery Shopping Tells You That Online Reviews Can’t


By The Numbers: What Consumers Say About Customer Experience


Using Mystery Shopping To Coach And Train


3 Ways Mystery Shopping Can Increase Average Ticket Amount


Before The Sales Floor: Monitoring Phone Calls And Web Leads


Top 4 Types of Mystery Shopping


The Necessity of FOH and BOH Audits


Online Mystery Shopping 101


Effective Automotive Sales Meetings Driven by Mystery Shopping


Lifetime Value of Restaurant Customers and Understanding the “Why”


Driving Retail Sales with Video Mystery Shopping


Improve After-Sales Service with Mystery Shopping


Coaching Easily During Shift Change


3 Ways Mystery Shopping Can Help Improve Tips for Restaurant Servers


How Mystery Shopping Can Improve Employee Retention


4 Advantages of Video Mystery Shopping for Small Businesses


6 Reasons Why Companies Choose Video Mystery Shopping


Beyond the Numbers with Video Mystery Shopping


Inaccurate Recall vs. Playback


Turning Video Data Into Insight- 4 Easy Steps


Eyewitness Inaccuracy in Research


The Value in Video Mystery Shopping


5 Ways to Happier, More Loyal Customers


5 Ways a Customer Feedback Survey Could Really Help Your Business


Top 3 Ways To Get Customers To Return After You’ve Made A Mistake


3 Steps to Get a 4.7 Guest Satisfaction Rating


3 Things That Will Make Your Customers Comfortable


4 Mistakes Businesses Make On Scorecard Creation


Do You Need Better Quality Mystery Shoppers?


Does Your Mystery Shopping Program Treat All Your Locations The Same?


How to Increase Same Store Sales Year Over Year


Mystery Shopping And Your Restaurant


3 Ways to Increase Selling Behaviors


Want To Be Named America’s Favorite Restaurant?


4 Ways to Design a Mystery Shopping Program With Measurable Results


Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?


4 Ways To Increase Average Ticket Sales


7 Ways To Win The Malcolm Baldrige Award


The Importance of Coaching


B2B Mystery Shopping Strategies


Customer Retention & Loyalty Tips & Benefits


Hotel Customer Service Differentiators


Why Mystery Shopping Isn’t Just for Big Businesses or Franchises


The Big Ways that Mystery Shopping Can Benefit Your Business


Why Use Mystery Shopping for Your Industry


Signs That Your Business Can Benefit From Mystery Shopping Services


New Developments in Mystery Shopping Solutions


5 Tips to Drive Restaurant Loyalty


RBG Differentiator: Mystery Shopping Scorecard Design


Healthcare Mystery Shopping


6 Things to Avoid When Greeting a Customer


4 Things to Always Know About Your Competitors


Which Mystery Shopping Program Is Right For Your Business Blog Post


How Your Business Can Benefit From RBG’s Services


7 Ways Mystery Shopping Can Improve Your Business


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