Real Talk

Reality Based Group, Inc BBB Business Review
News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Coaching Easily During Shift Change

  Posted by Judy Pugh

  December 18, 2017

  Business Blog, Miscellaneous

 

6 Reasons Why Companies Choose Video Mystery Shopping

  Posted by Judy Pugh

  October 16, 2017

  Business Blog, Miscellaneous

 

Beyond the Numbers with Video Mystery Shopping

  Posted by Judy Pugh

  October 9, 2017

  Business Blog, Miscellaneous

 

Inaccurate Recall vs. Playback

  Posted by Judy Pugh

  October 2, 2017

  Business Blog, Miscellaneous

 

Turning Video Data Into Insight- 4 Easy Steps

  Posted by Judy Pugh

  September 15, 2017

  Business Blog, Miscellaneous

 

Eyewitness Inaccuracy in Research

  Posted by Judy Pugh

  September 12, 2017

  Business Blog, Miscellaneous

 

The Value in Video Mystery Shopping

  Posted by Judy Pugh

  September 1, 2017

  Business Blog, Miscellaneous

 

5 Ways to Happier, More Loyal Customers

  Posted by Judy Pugh

  August 24, 2017

  Business Blog, Miscellaneous

 

5 Ways a Customer Feedback Survey Could Really Help Your Business

  Posted by Judy Pugh

  August 11, 2017

  Business Blog, Miscellaneous

 

Top 3 Ways To Get Customers To Return After You’ve Made A Mistake

  Posted by Judy Pugh

  August 3, 2017

  Business Blog, Miscellaneous

 

3 Steps to Get a 4.7 Guest Satisfaction Rating

  Posted by Judy Pugh

  July 31, 2017

  Business Blog, Miscellaneous

 

3 Things That Will Make Your Customers Comfortable

  Posted by Judy Pugh

  July 24, 2017

  Business Blog, Miscellaneous

 

4 Mistakes Businesses Make On Scorecard Creation

  Posted by Judy Pugh

  July 18, 2017

  Business Blog, Miscellaneous

 

Do You Need Better Quality Mystery Shoppers?

  Posted by Judy Pugh

  July 6, 2017

  Business Blog, Miscellaneous

 

Does Your Mystery Shopping Program Treat All Your Locations The Same?

  Posted by Judy Pugh

  July 3, 2017

  Business Blog, Miscellaneous

 

3 Ways to Increase Selling Behaviors

  Posted by Judy Pugh

  June 8, 2017

  Business Blog, Miscellaneous

 

4 Ways to Design a Mystery Shopping Program With Measurable Results

  Posted by Josh Stern

  May 30, 2017

  Business Blog, Miscellaneous

 

Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?

  Posted by Josh Stern

  May 22, 2017

  Business Blog, Miscellaneous

 

4 Ways To Increase Average Ticket Sales

  Posted by Judy Pugh

  May 15, 2017

  Business Blog, Miscellaneous

 

7 Ways To Win The Malcolm Baldrige Award

  Posted by Josh Stern

  May 8, 2017

  Business Blog, Miscellaneous

 

The Importance of Coaching

  Posted by Judy Pugh

  March 31, 2017

  Business Blog, Miscellaneous

 

B2B Mystery Shopping Strategies

  Posted by Judy Pugh

  March 24, 2017

  Business Blog, Miscellaneous

 

Customer Retention & Loyalty Tips & Benefits

  Posted by Judy Pugh

  January 26, 2017

  Business Blog, Miscellaneous

 

RBG Differentiator: Mystery Shopping Scorecard Design

  Posted by Judy Pugh

  June 22, 2016

  Business Blog, Miscellaneous

 

Healthcare Mystery Shopping

  Posted by Judy Pugh

  May 25, 2016

  Business Blog, Miscellaneous

 

6 Things to Avoid When Greeting a Customer

  Posted by Judy Pugh

  May 18, 2016

  Business Blog, Miscellaneous

 

4 Things to Always Know About Your Competitors

  Posted by Judy Pugh

  February 8, 2016

  Business Blog, Miscellaneous

 

Which Mystery Shopping Program Is Right For Your Business Blog Post

  Posted by Josh Stern

  January 7, 2016

  Business Blog, Miscellaneous

 

How Your Business Can Benefit From RBG’s Services

  Posted by Judy Pugh

  December 22, 2015

  Business Blog, Miscellaneous

 

7 Ways Mystery Shopping Can Improve Your Business

  Posted by Judy Pugh

  October 13, 2015

  Business Blog, Miscellaneous

 

How to Use Mystery Shopping Reports to Engage Employees

  Posted by Judy Pugh

  September 28, 2015

  Business Blog, Miscellaneous

 

8 Traits to Look for When Hiring Customer-Facing Employees

  Posted by Judy Pugh

  September 28, 2015

  Business Blog, Miscellaneous

 

Building a Powerful Mystery Shopping Program

  Posted by Judy Pugh

  August 16, 2015

  Business Blog, Miscellaneous

 

5 Signs an Employee Is Disengaged

  Posted by Judy Pugh

  July 17, 2015

  Business Blog, Miscellaneous

 

Infographic – 7 Steps When Greeting Customers

  Posted by Renee Desantis

  May 31, 2015

  Business Blog, Miscellaneous

 

Infographic – 4 Revenue Driving Behaviors

  Posted by Judy Pugh

  May 31, 2015

  Business Blog, Miscellaneous

 

4 Coachable Behaviors That Drive Revenue

  Posted by Judy Pugh

  January 22, 2015

  Business Blog, Miscellaneous

 

White Paper – Social Media Monitoring

  Posted by Judy Pugh

  January 20, 2015

  Business Blog, Miscellaneous

 

What’s happening at your locations?

  Posted by Renee Desantis

  January 8, 2015

  Business Blog, Miscellaneous

 

2014 Holiday Predictions

  Posted by Judy Pugh

  November 14, 2014

  Business Blog, Miscellaneous

 

3 Tips For Aligning Your Holiday Pricing With Your Customer Experience Strategy

  Posted by Judy Pugh

  November 14, 2014

  Business Blog, Miscellaneous

 

White Paper – The New CEO – The Future of Customer Experience

  Posted by Josh Stern

  October 6, 2014

  Business Blog, Miscellaneous

 

Seeing is Believing – The Value in Video Mystery Shopping

  Posted by Josh Stern

  September 27, 2014

  Business Blog, Miscellaneous

 

Achieving Great Service

  Posted by Renee Desantis

  March 31, 2014

  Business Blog, Miscellaneous

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
4 Ways to Keep Up A Good Customer Experience

 Posted by Angelica

 March 25, 2020

3 Steps to Improve Customer Experience in Hospitality

 Posted by Angelica

 March 3, 2020

Watch Out Customer Experience – GameFilm® For Business Wins for Innovation

 Posted by alex

 October 2, 2019

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