Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Coaching Easily During Shift Change


6 Reasons Why Companies Choose Video Mystery Shopping


Beyond the Numbers with Video Mystery Shopping


Inaccurate Recall vs. Playback


Turning Video Data Into Insight- 4 Easy Steps


Eyewitness Inaccuracy in Research


The Value in Video Mystery Shopping


5 Ways to Happier, More Loyal Customers


5 Ways a Customer Feedback Survey Could Really Help Your Business


Top 3 Ways To Get Customers To Return After You’ve Made A Mistake


3 Steps to Get a 4.7 Guest Satisfaction Rating


3 Things That Will Make Your Customers Comfortable


4 Mistakes Businesses Make On Scorecard Creation


Do You Need Better Quality Mystery Shoppers?


Does Your Mystery Shopping Program Treat All Your Locations The Same?


3 Ways to Increase Selling Behaviors


4 Ways to Design a Mystery Shopping Program With Measurable Results


Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?


4 Ways To Increase Average Ticket Sales


7 Ways To Win The Malcolm Baldrige Award


The Importance of Coaching


B2B Mystery Shopping Strategies


Customer Retention & Loyalty Tips & Benefits


RBG Differentiator: Mystery Shopping Scorecard Design


Healthcare Mystery Shopping


6 Things to Avoid When Greeting a Customer


4 Things to Always Know About Your Competitors


Which Mystery Shopping Program Is Right For Your Business Blog Post


How Your Business Can Benefit From RBG’s Services


7 Ways Mystery Shopping Can Improve Your Business


How to Use Mystery Shopping Reports to Engage Employees


8 Traits to Look for When Hiring Customer-Facing Employees


Building a Powerful Mystery Shopping Program


5 Signs an Employee Is Disengaged


Infographic – 7 Steps When Greeting Customers


Infographic – 4 Revenue Driving Behaviors


4 Coachable Behaviors That Drive Revenue


White Paper – Social Media Monitoring


What’s happening at your locations?


2014 Holiday Predictions


3 Tips For Aligning Your Holiday Pricing With Your Customer Experience Strategy


White Paper – The New CEO – The Future of Customer Experience


Seeing is Believing – The Value in Video Mystery Shopping


Achieving Great Service


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