Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Bank Mystery Shopping— Redesign Retail Banking


Airline Mystery Shopping Boost Customer Experience


How Call Center Mystery Shopping Can Solve 5 Common Problems


5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t


7 Benefits of Retail Video Mystery Shopping


Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?


Mystery Shopping is Complete…Time to Start Coaching


How Brick and Mortar Stores Can Thrive


The Key To Customer Service Success


Add a Little Mystery to Your Business


Customer Experience Optimization: Challenges and Best Practices


Customer Experience Predictions For 2019


6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks


Brand Now Plays A Major Role In Customer Experience


How to Enhance Your Customer Experience Through Employee Engagement


Improve the Customer Journey To Boost Your Bottom Line


The Secret to Retail Success: It’s Now All About The Customer Experience


Customer Experience: Verizon Connect Sees Value In Investment


Using Mystery Shopping To Coach And Train


Top 4 Types of Mystery Shopping


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