Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Airline Mystery Shopping Boost Customer Experience


4 Ways Mystery Shoppers Can Improve Your In-Store Customer Experience


Objective vs. Subjective: The Proper Voice for Shopper Reports


Announcing InstaShops


One of Those Days – Overcoming Mystery Shopping Nightmares


Dressing The Part – The Importance Of Dress As A Mystery Shopper


Shop Reports – From Inception to Client Review


Shop Report Rules & Restrictions Explained


A Fantastic Voyage – The Traveling Mystery Shopper


Potential Shoppers Avoid Mystery Shopping Scams


Grammar Growls: How to Write a Good Mystery Shop Report


Property Management Mystery Shopper Tips


5 Shopping Trends That Are Here to Stay


Getting Info on Contenders: Competitive Mystery Shopping Tips


What You’ve Always Wanted To Know About Mystery Shopping, But Were Afraid To Ask


The Greatest Gift of All – Mystery Shopping for the Holidays


How to Be a Confidential Mystery Shopper


The Best Apps and Resources for Mystery Shoppers


How to Use Punctuation in Your Mystery Shopping Report


Storage Unit Mystery Shopping


Secret Shopping Reports: Best Remarks for Sensitive Subjects


Home Builder Mystery Shopping


Convenience Store Mystery Shopping


The Rise of Mystery Shopping Companies


Phone Secret Shopping


Overview: Restaurant Mystery Shops


Competitive Mystery Shopping


Insurance Mystery Shopping


Apartment Mystery Shopping


Retail Mystery Shopping


Mystery Shopping Report Details – How Much is Too Much?


Mystery Shopping Dilemmas: Sweating the Small Stuff


4 Simple Ways to Get High Marks on Reports


Mystery Shopper Perspectives: I’m Picky


Valet Parking Mystery Shopping


Veterinary Mystery Shopping


Grocery Store Mystery Shopping


Hotel Mystery Shopping


Why Companies Secret Shop – Part 2


Why Companies Secret Shop – Part 1


5 Perks Of Secret Shopping


A Day in the Life of a Mystery Shopper


6 Things to Avoid as an Undercover Mystery Shopper


How to Make Extra Money as a Mystery Shopper


4 Ways to Stay Undercover When Mystery Shopping


Mystery Shopping Evaluation Reports: Explaining Your No Answers


Restaurant Mystery Shopping


Auto Dealership Mystery Shopping


Bank Mystery Shopping


6 Reasons Why College Students Should Be Mystery Shopping


Communicating With Your Mystery Shopping Scheduler


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