As times change, business must be quick to adapt.  The sudden outbreak of the coronavirus (COVID-19) has created mass panic and left many companies to make changes quickly. As the public is being urged to stay inside, companies that rely on consumer interaction are being greatly affected. Most restaurants are being forced to use carry-out

For companies operating in the hospitality industry, it is becoming more important to provide their customers with the highest quality of customer experience. As a company, you want to stay modern and up to date to find the best way to build and train your staff. According to Forbes, “when a guest feels the hotel

AUSTIN, Texas – Reality Based Group, the leader in customer experience management, has been recognized with the 2019 Greater Austin Chamber HID Global Innovation Award. RBG continues to focus on evolving the customer experience and finding better ways to deliver results with innovative products like GameFilm® for Business. For A Second Year in a Row 

In recent years, customer experience has reached a level of highest importance. And, customers no longer view their experiences in just one industry. Instead, they compare their experience to top firms in other industries. How can bank mystery shopping help in this regard? If financial institutions want to stay ahead of the competition, banks must

The progression of the airline industry continues to fast-track. Earnings have dropped, and pressures continue to escalate for airlines to increase their revenues in the face of growing competition. That’s where airline mystery shopping can help improve your customer experience.   If airlines focus their efforts on refining their customer experience and developing brand loyalty,

Competition in the restaurant industry is at an all time high, making it harder for brands to differentiate. More than ever, we are seeing consolidation through investment and management firms resulting in 50 of the largest restaurant chains being owned by only 10 companies. As the pressures in this industry grow, it can be easy

As a convenience store manager, there are few things that are more important than bringing in repeat business. You want your customers to have a positive experience that inspires customer loyalty and ensures future visits. If you want to know how customers are being treated in your store, consider convenience store mystery shopping. Today we’re

With competition rising and consumer passion for experience mounting, restaurants know they need to be different, interesting, and unique. That means pushing beyond beverage and food and into areas such as technology, service, special events, and environment to provide a more thoughtful experience. And many business owners are turning to QSR mystery shopping to help.