Some employees view mystery shopping as being an intrusion rather than a useful training and coaching tool. But the true purpose of a mystery shopping program is to help the staff and the company provide superior customer service. Today we’re discussing the various ways you can communicate your mystery shopping results with your staff. The reason that

Top-class customer service is one of the foundations for building a successful business and call centers are often on the front line. However,  a number of factors stand between a call center and its goal of providing the best in customer service. Call center mystery shopping can help identify those factors for you. While there are

Customer service is the foundation of any successful restaurant, but what this entails is often open to interpretation. The things that contribute to a positive dining experience can differ greatly by customer, but there are a few aspects that are more likely to leave them with a good feeling. Restaurant mystery shopping explores these various

For many business owners, their greatest concern is what the competition is doing to get ahead. It’s an important question to ask in order to comprehend your top competitors, because the minute you are no longer asking this will be the moment you become complacent and allow other businesses to succeed. If you want to

Most companies believe in monitoring and measuring a property’s performance by reviewing the information found on the monthly financials. Additionally, that same theory should apply to the leasing and sales efforts of your on-site staff. Property management mystery shopping can help you monitor the performance of your leasing personnel and make changes if needed. Wouldn’t

Online reviews and an increase in affordable on-site mystery shopping services have led to more ways for busy entrepreneurs to tap into the mindset of their customers. Implementing best practice strategies, being hands-on, and retaining experienced managers all go a long way toward managing the customer experience. But hiring a company that provides on-site mystery

What’s the secret to having happy customers who rave about your hotel? It’s easy! By setting and meeting the best hotel customer experience expectations, you have happy customers who will want to tell their family and friends about their great experience. If a customer starts off with the wrong expectations, they will feel disappointed and

While online heavyweights have made things a bit tougher for offline retailers, brick-and-mortar stores can still compete with e-commerce merchants. With the right mix of people, products, and marketing strategies, you’ll find that competing with them is possible. Following are some strategies retailers can use to compete with online merchants. 1. Emphasize convenience and speed.