The Premier Mystery Shopping Company

Josh Stern

Chief Engagement/Experimental Officer

"The customer experience is something we all know. Every day there are millions of interactions that are uniquely human and we have the opportunity to enhance those interactions. That’s a pretty cool thing to get up and do every day."

Renee DeSantis

Executive Vice President

"We are impacting businesses across multiple industries to grow their company and develop their people into incredible service and sales professionals."

Hector Aguilar

Director of Finance

"The caliber of a business is identified by its customer experience. A business with a positive customer experience will draw repeat customers and guarantee a long life for that business."

Bruce Dixon

Director of IT

"We’re all customers and want to be treated with respect. We all want someone to be nice and do a decent job."

Chris Davis

Director of Operations

“Customers have more options than ever before. It's a privilege to work with our clients to ensure that each interaction is a lasting one that drives their customers back.”