Restaurant Mystery Shopping

Restaurant Mystery Shopping & Customer Experience Solutions


Restaurant Mystery Shopping - Customer SatisfactionAt Reality Based Group we allow you to experience your restaurant from your guests’ perspective with our Restaurant Mystery Shopping Service. With RBG, you can gain new insight into the customer experience you’re providing your guests. Focused training and coaching on what matters most will help you increase average ticket total, increase upselling and improve guest loyalty. As you and your partners know, the restaurant industry is very competitive and protecting your reputation and improving your customer reviews can mean the difference between succeeding and failing. RBG can work with you to create a customized program that meets your specific needs. Our custom mystery shopping, video mystery shopping, customer satisfaction surveys and more will help you improve your diners’ experiences. Whether you have just opened your restaurant or if you’ve been a standard in your area’s community for years, we can help you improve your restaurant’s level of customer service. Learn more about our restaurant mystery shopping solutions below.

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Restaurant Mystery Shopping Insights & Solutions

RBG offers several mystery shopping and customer experience solutions that fit your restaurant’s needs. Our tailored programs first collect actionable data on revenue driving behaviors, then guide you through coaching to improve these behaviors so you see powerful results. It’s all about program design and making the data matter.

  • GameFilm – Video Mystery Shopping
    See your reality with real film of guests’ experiences, eliminating any subjectivity, and letting you concentrate on improvement.
  • Mystery Shopping Plus – Written Mystery Shopping
    Develop a unique scorecard based on your goals and let our trained mystery shoppers evaluate your restaurant.
  • Real Feedback
    Unlike the objective focus of other solutions, Real Feedback allows you insight into subjective customer data with our evolved customer satisfaction survey.
  • Real Check
    From manager audits to merchandising audits, we provide highly customized mobile audits to help you measure and maintain your operational procedures.
  • Additionally, any of our solutions can be combined as necessary to fit your needs.
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"For over 15 years, RBG has provided us with excellent consulting services when it comes to having a better understanding of what our shopping data is really saying. We have made significant improvement to our processes based on their recommendations. Their expertise has been a tremendous asset to Texas Roadhouse and we look forward to a relationship continuing in the years to come. We consider Game Film Consultants a strategic partner that is essential to our growth and success.”

Donna Sanders
Guest Relations

Why Choose RBG over other Restaurant Mystery Shoppers?

Video Mystery Shopping at Restaurants and Bars

From program design, to scorecard build, to the resources deployed, to coaching and training. Each piece of our closed loop program is tailored to fit your needs and culture. It’s all about results, and we’ve got those on our side. With our experience providing restaurant mystery shopping services for years, we have developed leading best practices for improving your restaurants’ customer experience. We have developed many custom restaurant secret shopping programs that include the core items that every restaurant should measure as well as custom measurements for unique restaurant concepts. Our innovative secret shopping solutions as well as our commitment to employing only the best mystery shoppers, ensures that our measurements will lead to impactful insights for your business.

Let us show you the RBG difference, you will be blown away. Our Restaurant Mystery Shopping solutions can help you improve your diners’ experience and also increase average ticket total and customer loyalty. Get in touch with us today to start developing a program tailored to your needs and the specific insights you’d like to gain about your business. Our superior processes and personnel sets us apart and will improve your bottom line.

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Other industries we offer Mystery Shopping  and Video Shopping in include:

Day Spa Mystery Shopping

Storage Facility Mystery Shopping

Hospitality Mystery Shopping

Featured Clients|A selection of some of our wonderful clients. Case studies »

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