Retail Mystery Shopping

Retail Mystery Shopping & Customer Experience Solutions

At Reality Based Group, we know the retail industry can be a difficult one. Every decision you make can impact your bottom line and competition is fierce. You know the customer experience you provide is not just important; it’s imperative. In today’s marketplace, it IS the differentiator. At RBG, we’re evolving the customer experience and want to help you do the same. Our unique retail mystery shopping program design delivers an ROI and it’s tailored to YOUR culture and YOUR team. Your employees are one of your most powerful resources and our program guides you through training and coaching employees on revenue-driving behaviors while simultaneously improving customer loyalty. Let our mystery shopping, video mystery shopping, customer satisfaction surveys and more take your retail business to the next level. No matter if you’re new to retail or have been operating for years, we can pinpoint areas for improvement and success. Learn more about our retail mystery shopping solutions below.

Retail Mystery Shopping Insights & Solutions

RBG provides closed loop mystery shopping and customer experience solutions that can transform your business. We custom design your program to collect relevant data on revenue driving behaviors then guide your team through training front-line employees to improvement allowing you to reach your objectives. It’s not about collecting the data, but rather how you use it through a revolutionary program design that generates proven results.

  • GameFilm – Video Mystery Shopping
    See your reality with real film of guests’ experiences, eliminating any subjectivity and letting you concentrate on improvement. The original invented by our Founder.
  • Mystery Shopping Plus – Written Mystery Shopping
    Develop a unique scorecard based on your goals and let our trained retail secret shoppers evaluate your store.
  • Real Feedback
    Unlike the objective focus of other solutions, Real Feedback allows you insight into subjective customer data with our evolved customer satisfaction survey.
  • Real Check
    From manager audits to merchandising audits, we provide highly customized mobile audits to help you measure and maintain your operational procedures.
  • Additionally, any of our solutions can be combined as necessary to fit your needs.

"We have been utilizing Reality Based Group™ since 2006 and they have exceeded all expectations with their deliverable. We use RBG to provide mystery shopping at each of our stores nation wide. We have grown rapidly over the past 3 years and RBG has been there to support and adjust the program with ease, consistently delivering above expectations. I know that our relationship with Reality Based Group™ has allowed us to further fulfill our mission of delivering above expectations within our customer experience and training. What they do is part and parcel of any customer-facing position. This program provides us with the metrics that we need to continue our rapid growth while delivering exceptional customer service at the field level.”

Holly-Dae Burton
Shopping Coordinator

Why Choose RBG over other Retail Mystery Shoppers?

Other companies can gather data, but RBG will guide your team to put this data into revenue generating action. With us, the best retail mystery shopping company, you gain experience, expertise and our unique program design that can be adapted to suit your every aim. We have provided retail mystery shopping for more than 20 years and know exactly how to achieve customer experience that increases revenue and customer loyalty. Our retail secret shopping solutions can help you reach the next level. We offer you the latest tools and access to the best secret shoppers so you can reach your goals.

At RBG, our success is your success. We want to help you succeed every step of the way and our closed loop program lets you pinpoint areas for improvement, properly train and coach employees, and improve the bottom line. It’s time to see the reality of your business with RBG. Let us show you how we help retail businesses, small to large, see the results they want.

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